Application Integration Engineer (System Integration)

Background to the Position:

In virtually all countries, people increasingly rely on and expect a diverse range of digital services (e.g., through their mobile devices) to interact with local governments, companies, and community organizations and services. This disruption is already happening to humanitarian assistance. Yet, the Digital Divide remains a persistent and significant challenge at both national and local levels. The need for a successful and large-scale digital transformation is urgent. Furthermore, digitally Transforming the IFRC and its 191 members is a complex process which requires collaborative action and support across the membership. Therefore, IFRC recently developed a Digital Transformation Strategy which was approved by the IFRC Governing Board in May 2021.

The Digital Transformation Department (DTD) has full leadership responsibility for the implementation of the digital transformation strategy and the positive impact it will have on the 191 National Society members of the IFRC. The DTD provides strategic leadership and guides the IFRC Secretariat as well as the members network to adapt and innovate humanitarian services, drawing on digital services, data-enabled decision-making, and other opportunities for digital transformation in support of the IFRC’s Strategy 2030.

In addition, the DTD is responsible for the development and implementation of business transformation, information technology and digitalization services throughout the IFRC Secretariat, thereby supporting the same transformation in 191 NSs, setting the vision, and drawing stakeholders together on this digital journey. An organization-wide ERP is currently being implemented which provides IFRC with a core platform that serves as the foundation for agile management, identification and implementation of opportunities to increase efficiency and effectiveness in alignment with the Agenda for Renewal. Additionally, the ERP development and deployment in the organization has adapted the way we work, made our work more united, automated processes, and provides a platform to deliver more value from our data. It creates a stable platform for transparency, trust, accountability to donors and communities we serve alike.

The ERP runs on Microsoft Dynamics 365 (D365). The newly founded ERP Product Line has the main role of providing second and third-level support to the IFRC Dynamics 365 (D365) users around the world. It will be using the same ticketing system the ITD support team is using and will have as a purpose to enable the geographically distributed D365 users of the secretariat to function effectively and efficiently. The Team provides D365 support services for the Secretariat with staff based in Geneva, Budapest and at important locations worldwide. Increasingly the ERP Product Line facilitates the development and sharing of best practices in the D365 environment and contributes to the development, strengthening and capacity building. The Application Integration Engineer reports to the IFRC IT Global Service Centre’s Application Team Lead, Budapest, Hungary and is member of the Product line for the ERP. The incumbent is responsible for managing the integration of various systems with the ERP Dynamics 365 (D365) platform.

The Application Integration Engineer role is responsible for managing the integration of various systems with the ERP Dynamics 365 (D365) platform. The primary purpose of this position is to ensure seamless communication and data exchange between the ERP system and other external systems for the functions of HR, Finance, Procurement, MPER departmental data requirements. The role involves designing, developing, and maintaining interfaces, as well as troubleshooting and resolving integration-related issues to optimize the ERP Platform and future Data Platform.

• Develop and maintain interfaces between ERP D365 and other systems to ensure smooth data flow and synchronization.
• Design and implement integration solutions based on business requirements, utilizing appropriate technologies and standards.
• Collaborate with stakeholders, including business analysts, developers, and system administrators, to gather integration requirements and propose optimal solutions.
• Create and maintain technical documentation for integration processes, including system architecture, data mappings, and integration protocols.
• Conduct testing and debugging of interfaces to identify and resolve issues, ensuring high-quality and error-free integration.
• Monitor integration performance and proactively address any performance bottlenecks or errors to maintain system efficiency.
• Stay up to date with the latest advancements in integration technologies and best practices and make recommendations for improvements.
• Provide technical support and guidance to end-users and other team members regarding integration-related queries or issues.
• Collaborate with external vendors or third-party service providers, if necessary, to ensure successful integration between systems.
• Adhere to project timelines and deliver integration solutions within agreed-upon deadlines.
• Support in identifying opportunities overtime to rationalize and support application integration engineering work across the DT technology portfolio.

Required:

• Bachelor's degree in computer science, Information Systems, or a related field.
• Strong knowledge of integration concepts, protocols, and technologies (e.g., REST, SOAP, JSON, XML).

Preferred:

• Familiarity with integration tools and middleware platforms (e.g., Azure Logic Apps, MuleSoft, Dell Boomi).

Required:

• Minimum 3 years of professional experience in app integration.
• Proficiency in programming languages, like C#, .NET or JavaScript.
• Minimum 3 years of professional experience in ERP functions used in application integration.

Required:

• Affinity for teamwork, collaborative attitude, open-minded and adaptable.
• Well organized, able to work under pressure and manage emergencies.
• Good analytical skills to interpret problems, identify solutions and possible side effect
• Fluently spoken and written English.

Preferred:

• Knowledge of D365 F&O module.
• Experience of Microsoft Common Data Service and the Microsoft Power Platform.
• Good command of another IFRC official language (French, Spanish or Arabic); Knowledge of Hungarian is an asset.

Values: Respect for diversity; Integrity; Professionalism; Accountability  
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust  
Functional competencies: Strategic orientation, Building alliances, Leadership, Empowering others

Comments:

This is a national staff position open to Hungarian nationals and others who are legally eligible to work in Hungary. Candidates must be able to provide proof of their eligibility to work in Hungary.