Internal Audit Field Manager

Position: Internal Audit Field Manager

Overview:: 

The Field Manager (FM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The FM will manage the Associate Field Managers (AFMs) and be overall responsible for the entire field team, including the Field Officers (FOs). The FM will own overall oversight of the IA field team. While the AFMs will be responsible for day to day management, the FM will be focused on big-picture, identifying gaps and coaching. The FM will serve as the key “eyes and ears” resource on the ground for the Senior Manager (SM) and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.                                            

Responsibilities:

The FM will have the following responsibilities:

Field management 

• Manage weekly field team meeting with all FOs and structure it to ensure productivity
• Oversee team performance and flag to management and AFMs when there are gaps and misses in performance
• Tracking: Ensure that overall team tracking is happening
• Meet weekly with other members of field management (SM, other AFMs) in order to discuss challenges in the field and propose solutions
• Meet with SM at least once every 2 weeks to discuss any adjustments to work plans

Data collection and process improvement 

• Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps)
• Raise ideas for continuous improvement of the enrolment process/recipient experience; execute process improvements and ideas raised by the Senior Manager/Country Director

Quality control 

• Through AFMs, ensure we are monitoring and ensuring quality control when the field staff conduct surveys
• Periodically directly check and review the FO data collection process in the field and coach staff to correct any issues observed
• Spend 1 day per week resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)

Field Officer management and development 

• Coach AFMs on challenges that come up in the field. Provide additional case-specific input as requested by AFMs.
• Exercise judgment and escalate recurring issues or questions to the Senior Manager
• When needed, directly coach FOs who are underperforming and provide disciplinary measures when necessary
• Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
• Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
• Conduct monthly performance check-ins with direct reports and annual performance reviews

Administration 

• Approve all allowance requests and spent allowance requests to ensure that they are happening correctly
• Ensure timesheets are accurately submitted in a timely fashion
• Process leave requests so as not to conflict with work planning and operations
• Resolve miscellaneous equipment requests
• Participate in a weekly field-management forum to solve problems and collaborate on work planning

 Other 

• Recommend potential hires to Program Manager for final approval.
• Provide initial training to newly hired FOs and on-going professional development to staff
• Participate in meetings with provincial, and district officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
• Assist the SM with hosting journalists, donors, and other external parties
• Assist the SM with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
• Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
• Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives

Qualifications

• The ideal candidate for the Field Manager role must hold a Degree in a relevant field

• Three to Four years experience in the field working with vulnerable communities
• Computer and mobile device data entry knowledge and experience with good typing skills
• Possess the ability to conduct and support recipient surveys and associated processes
• Fluency in English and Portuguese. Sena and Ndau are a plus.
• Exceptional leadership ability with demonstrated success in motivating and developing junior staff
• Exceptional ability to solve complex operational challenges in the field
• Alignment with GiveDirectly core values and commitment to advancing GD’s mission
• Positive attitude, strong work ethic, and team-player mentality
• Strong interest in being the engine of the day-to-day field work
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
• Strong relationship building skills and the ability to represent the organization effectively to external parties