Senior Human Resources Manager

Job Overview/Summary: The Senior HR Manager is an integral member of the senior management team and reports directly to the Head of RSC Office Malaysia with a management in partnership with the RSC Asia HR Lead. The Sr. HR Manager is responsible for ensuring effective and transparent human resource management practices and quality HR generalist and administrative support for the RSC Asia (Malaysia) program and its employees. The Senior HR Manager will provide advice and recommendations to the Malaysia management team, to ensure positive, inclusive, engaging, and productive team culture, timely and equitable resolution of any disciplinary, ethical or legal staff issues, including enforcement of ‘The IRC Way’. The responsibilities include overseeing recruitment, supporting the performance management system and targeted learning and development initiatives, compensation and benefits, as well as other HR initiatives and projects.

Major Responsibilities:

• Under the direction of the RSC Asia HR Lead, develop and deliver a planned HR approach to attract, develop and retain the right talent with the right skills to achieve high-quality programmatic outcomes in line with operation goals.
• Determine workforce needs, identify human resources and competency gaps, and devise a development and workforce plan to facilitate nationalization of roles and staff retention.
• In close coordination with the RSC Asia HR Lead, develop a collaborative approach to employee engagement, gender equality and staff duty of care strategy and supporting initiatives, drawing on country, regional and HQ inputs and resources.
• Continually assess and refine recruitment tactics; develop candidate rosters, actively network and employ innovative, creative recruiting methods to attract and hire the best talent. Proactively position RSC Asia (Malaysia) as an Employer Brand of Choice in the country.
• Review and approve job position requests, job descriptions and make recommendations, ensuring accuracy and consistency.
• Deliver international HR management, including policy, process and employee relations management, with support from RSC Asia HR Lead.
• Lead the performance management process with guidance from regional and HQ, create plan to manage annual and mid-year performance check-Ins, conduct trainings on goal-setting, utilize budgets to organize development activities and work one-on-one with managers and employees to create country wide development plans, support a culture of continuous feedback through HR initiatives and actions.
• Participate in budget preparation and provide strategic compensation analysis to drive nationalization and ability to attract high-quality talent, define and review salary structure, coordinate annual compensation review process and compensation adjustments, consult with HQ compensation team to align with best practices.
• Manage national benefit plans, communicate updates and conduct information campaigns for national and international staff. Consult with HQ benefits team to align with IRC best practices.
• Devise staff duty of care action plans that elevate morale and support the well-being of staff; create emergency staff care interventions. In partnership with RSC Asia HR Lead support the implementation and execution of Gender Equality, Duty Of Care & Safeguarding efforts to champion gender equality, diversity, inclusion, and safeguarding being an advocate at SMT level and in RSC Malaysia.
• Oversee HR administration and ensure 100% compliance with current labor laws; consult and partner with local counsel as needed.
• Lead employee relations with professional grace with the aim of empowering employees and supervisors to with the tools and resources necessary to resolve conflicts with mutual respect, act as impartial mediator when necessary and escalate code of conduct issues, lead/co-lead employee relations investigations and ensure issues are brought to resolution with appropriate follow-up carried out. Partner with and seek counsel from Ethics and Compliance Unit (ECU) as needed.
• Advise supervisors in determining appropriate, consistent, and judicious disciplinary measures in line with local labor law and global policy.
• Manage any lay-offs or reorganizations in partnership with SMT, supervisors and regional HR to with an emphasis on compliance, due diligence, communication, and staff care.
• Lead exit management to ensure seamless and positive transition for all departing employees.
• Serve as a model of supervisory excellence; supervise and mentor direct-report HR staff, including communicating clear expectations, setting/refining performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.
• Provide constructive feedback and counsel on career paths and professional development for HR team and IRC staff; foster a culture of continuous learning opportunities.
• Support senior staff to continue to pursue nationalization of senior and management positions.
• Promote and monitor staff care and well-being, support healthy work-life balance practices.
• Communicate and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the country program.
• Maintain healthy and empowering office environment that encourage open, honest, and productive communication among IRC staff by delivering employee engagement and communication action plans.
• Maintain and leverage open communications and partnership on projects and shared goals with other HR Leads at the country level, regional HR, and HR HQ levels.

Key Working Relationships:

Position Reports to: Head of RSC Office Malaysia and RSC Asia HR Lead Position directly supervises: HR Officer, HR Assistant

Indirect Reporting: RSC Asia Director

Other Internal and/or external contacts:

Revised: November 2023

Internal: Operations and Program staff

External: Payroll outsourcing company, Insurance carriers and other benefit providers etc.