Information System Assistant
Bogotá
- Organization: UNV - United Nations Volunteers
- Location: Bogotá
- Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
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Occupational Groups:
- Administrative support
- Communication and Public Information
- Scientist and Researcher
- Closing Date: 2023-11-29
Details
Mission and objectives
En agosto de 2012, el Gobierno de Colombia y las Fuerzas Armadas Revolucionarias de Colombia - Ejército del Pueblo (FARC-EP) iniciaron conversaciones para lograr un acuerdo de paz. A petición de las partes, una Misión política especial fue establecida mediante la Resolución 2261 (2016) del Consejo de Seguridad, la cual está conformada por personal civil y observadores internacionales desarmados. A partir de allí, la Misión tenía como mandato verificar la dejación de las armas bilateralmente con las FARC-EP y, participar como componente internacional (CI-ONU) en el Mecanismo tripartito de Monitoreo y Verificación (MM&V) del cese al fuego y de hostilidades bilateral y definitivo. Este mandato concluyo el 25 de septiembre del 2017. En junio de 2017, el Gobierno de Colombia y las FARC-EP solicitaron al Consejo de Seguridad de Naciones Unidades la aprobación de una segunda misión política ONU, para un periodo de tres años. En julio de 2017, el Consejo de Seguridad de Naciones Unidas aprobó la resolución 2366 (2017), estableciendo una segunda misión política (Misión de Verificación) para un periodo inicial de 12 meses a partir del 26 de septiembre del 2017, con el mandato de verificar la implementación por partes del Gobierno de Colombia y las FARC-EP de las secciones 3.2 y 3.4 del Acuerdo Final ( Proceso de Reincorporación política, económica, y social de las FARC-EP y Garantías de Seguridad personales y colectivas para las FARC-EP y programas de seguridad para comunidades,). En el periodo de transición entre julio y septiembre 2017, la Misión inicio actividades provisionales relacionadas con su siguiente mandato, planteando la tarea de reportar los avances iniciales al Consejo de Seguridad.
Context
This UNV assignment is part of the FTS (Field Technology Systems) initiative to support the new mandate. To offer a better service and cover the increased needs of the mission, an international UNV is required: • To provide Tier 1 for Helpdesk support services to +600 users. • To assist and maintain the ICT infrastructure. • To serve as System administrator for the available platforms of the Mission, such as FSS, Ebilling, iNeed, Umoja and other Apps available. • To handle administrative and operational matters related to Information and Communications Technology. • To undertake analysis of well-defined modules within the system and to develop enhancements and new features to existing systems; which may include the designing and implementation of small, stand-alone systems as needed (e.g. to meet individual user requirements). • To maintain assigned portions of systems, providing operational support for system applications, analyzing and implementing system changes/upgrades, etc. • To prepare, update, and maintain the system’s documentation and related technical/procedural manual.
Task description
Under the direct supervision of the Chief, FTS, the UN volunteer will be responsible for the duties related to IT Service Support, as follows: • Works as part of a team, of service coordination staff. • Assists with receiving and logging service requests in the automated request management system. • Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Assists with the provision of basic training to end-users, on the use of standard systems and applications. • Provides input to the eventual drafts for end-users and/or technical documentation. • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve or complete the tasks, problems encountered, current status, escalation status, and other related metrics. • Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors resolution problems, detects problem patterns and consults with the supervisor to recommend solutions. • Assists with quality assurance procedures to ensure client satisfaction. • Keeps abreast of information systems and technology developments to make recommendations to supervisors. • Serves as a team member for various special projects within FTS. • Performs other related duties as required.