Associate (Digital Communications)

OBJECTIVES OF THE PROGRAMME

The Communication for Health (C4H) programme:

• uses communication as a tool to contribute to better health outcomes in the Western Pacific—targeting particular audiences for specific purposes, responding to gaps in understanding or other barriers to the adoption of health-protecting behaviours, measuring results and applying learning to future communications interventions;
• uses a "grounds up" approach, listening to and responding to the real needs and preferences of the audience; and
• draws on a broad range of technical skills and leverages collaboration with key stakeholders, strategic partners and other WHO technical programmes, to create multidisciplinary and intersectoral public health strategies.

DESCRIPTION OF DUTIES

Under the supervision of the Communications Officer and guidance of the Communications Manager, the incumbent will perform the following duties:

1. Act as the main focal point in the COM team for corporate content on the WHO Regional website and intranet, in close coordination with the RO Information Technology Group (ITG) and focal points in technical divisions, as well as with Communications and IT focal points in country offices and Headquarters. This involves participating in web working group meetings, uploading stories, images, videos, and documents to the website homepage and media centre, as well as the Region's pages on the Intranet. It also includes proactively reaching out to technical units and country offices to ensure content on the areas of the website for which they are responsible is engaging and up-to-date;
2. Support digital communication product development through the creation of engaging written, graphic and video content that targets audiences’ needs, delivers information and advice in forms that are accessible, understandable, relevant, credible, actionable and timely, and builds trust in WHO in the Western Pacific Region;
3. Contribute to the development and implementation of digital strategy (social media and website) by staying abreast of developments, supporting social listening activities and regularly analyzing web and social media reach and engagement statistics, generating reports to enable measurement, evaluation and continuous improvement;
4. Support the development and execution of social media plans on the Region's social media channels (including Facebook, X, Instagram and YouTube);
5. Support activities to enhance country offices' and RO technical programmes' capacity for strategic use of digital and social media;
6. Perform other duties as required.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education, with some training or experience in the use of digital and/or social media.
Desirable: University degree in communications, marketing, design, visual arts or related area.

Experience

Essential: At least five years' experience in digital communications, social media, audiovisual or related field, preferably with a large international organization.
Desirable: Experience working in the UN.

Skills

• Experience in roles involving web, social media or other digital communication or digital marketing roles.
• Thorough and proven knowledge of digital trends and digital platforms (website, social media).
• Experience with different design platforms and tools (such as Canva, Adobe Photoshop or InDesign).
• Experience with digital analytics and social media listening tools.
• Ability to operate multimedia equipment (e.g. video and still cameras and audio recorders, iPhone, etc.) and proficiency in MS Office software (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to manage multiple, concurrent tasks, perform under pressure and deliver high-quality products on deadline.
• Exercise judgment, pay attention to detail, and take initiative when appropriate.
• Creativity and ability to learn quickly and innovate.
• Good organizational skills and ability to work with minimal supervision.
• Ability to work harmoniously as a member of a diverse team and maintain a high standard of personal conduct.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Promoting the Organization's position in health leadership
Producing results

Use of Language Skills

Essential: Expert knowledge of English.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at PHP 638,273 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• For information on WHO's operations please visit: http://www.who.int.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
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