Associate Programme Officer

Org. Setting and Reporting

The Global Aviation Training (GAT) Section under the Capacity Development and Implementation Bureau (CDI) is responsible for the planning, management and coordination of all ICAO aviation training activities ensuring the efficient, effective and harmonized implementation of the ICAO Training Policy and response to training needs of Member States, international and regional organizations, aviation industry and other partners. GAT is the ICAO focal point of contact for all training and associated activities. It comprises three units: TRAINAIR PLUS Operations (TOP), Training Design and Development (TDD) and Training Assessments and Consultancy (TAC) The incumbent will support the management of TRAINAIR PLUS Programme, the promotion of competency-based training and the management of the ICAO Training Library, including courses developed by ICAO, TRAINAIR PLUS Members, training institutions (under an agreement with ICAO) and training programmes in cooperation with other international organizations. S(he) will also be in charge of training on matters related to ICAO Strategic Objectives. The incumbent will report directly to the Head of Training Operations (TOP) responsible for assigning tasks, deciding priorities and providing instructions on special tasks. The incumbent also works closely with other officers of the GAT Section, other ICAO Bureaux and Regional Offices, and with the Administrations of States' Civil Aviation Training Centres (CATCs)/organizations.

Responsibilities

Function 1 (incl. Expected results) Supports the global implementation of the TRAINAIR PLUS Programme, achieving results such as: • Support the Head of Training Operation Officer in monitoring the implementation of the ICAO Civil Aviation Training Policy, and train TRAINAIR PLUS Unit staff members on the implementation of the ICAO training activities. • Support the implementation of TRAINAIR PLUS strategies and plan with the aim of promoting an ICAO world-wide cooperative network of training centres demonstrating the highest possible standards of training. • Draft TRAINAIR PLUS Programme business plans, business cases, yearly and triennium budget and Key Performance Indicators (KPIs), in line with the objectives of the ICAO Training Policy and the sustainability of the Programme to increase the TRAINAIR PLUS membership, as well as continuously enhancing services to existing members. • Organize the TRAINAIR PLUS Steering Committee (TPSC) meetings twice a year and the TPSC elections every three years. • Draft the TRAINAIR PLUS Steering Committee (TPSC) Working Papers and other TRAINAIR PLUS Member relations, including correspondence, presentations, reports, meeting minutes and training material. Function 2 (incl. Expected results) Identifies new opportunities for GAT products and services to enhance TPP membership benefits, achieving results such as: • Identify opportunities for new GAT products and services, including corporate partnerships, new electronic tools and training initiatives. • Review the design and development of project master plans and strategies for GAT within the framework of TPP’s objectives. • Plan and coordinate project resources in alignment with the requirements of GAT. • Provide project management support to new training product implementation. • Analyse current and past training data, such as training implementation and statistical abstract reports, and provide strategies to increase revenue. • Analyse the product mix and market pricing of products (e.g. evaluate the market position of professional and academic aviation training and online courses and their enrolments by CAAs, operators, airports, airlines, ANSP and manufacturers, and compare product offerings). • Prepare various written outputs, such as background papers, analytical notes, sections of reports, and inputs to training articles and publications. • Handle logistics of membership ceremonies, meetings, and GAT symposia, including proposing agenda topics, identifying and proposing participants, and preparing background documents and presentations. Function 3 (incl. Expected results) Identifies and solicits new customers for GAT products and services, achieving results such as: • Identify potential new TRAINAIR PLUS Members and Partners who can provide support, add value, or complement ICAO Intellectual Property. • Update list(s) of potential customers on a regular basis for reporting, records, and Lessons Learned purposes. • Contribute to the development of new training initiatives, including PowerPoint presentations and sales displays. • Review the existing training products and revenue and the implications for ICAO intellectual property. • Develop sales goals for the team and ensure KPIs are met by training personnel and helping team members develop their business development skills. • Contribute to the production and implementation of comprehensive communication and promotion plans for GAT products and services. Function 4 (incl. Expected results) Contributes to the establishment and enhancement of relationships with existing TPP Members and Partners and ensures customer satisfaction, achieving results such as: • Implement training activities with aviation organizations and academic institutions. • Develop detailed customer-service plans to retain and expand the relationship with existing GAT customers. • Promptly respond to customers’ queries and provide guidance when required. • Prepare and submit customer satisfaction surveys and provide reports to GAT Office Management. • Provide existing customers with timely and commendable service to ensure their satisfaction. • Draft Business Case in collaboration with both ICAO and External Stakeholders. • Prepare a framework of collaboration, working arrangements, Training Service Agreements, Memorandum of Understandings (MoUs) and similar agreements between GAT and ICAO stakeholders on training-related matters. • Maintain fruitful and fluid relationships with existing customers. Function 5 (incl. Expected results) Promotes the TRAINAIR PLUS Programme to the global aviation training community and manages new incoming membership applications, achieving results such as: • Draft business development strategies aimed at targeting potential new members for the network and ensure that outcomes of the activities achieve the forecasted results (i.e., number of new training centres joining the network). • Review the initial membership applications and ensure their completeness and validity; liaise with training centres when documents are missing. • Provide potential new applicants financial projections and membership budgets, which incorporate membership costs such as assessment and annual membership fees, costs for the delivery of courses and the production of ICAO-standardized training packages. • Provide information to TRAINAIR PLUS members with respect to their financial obligations and ensure that all membership-related payments are received in due course. Function 6 (incl. Expected results) Performs other related duties, as assigned.

Competencies

Professionalism: Demonstrated ability in developing/managing aviation training-related projects; multi-tasking abilities. Able to manage numerous projects at the same time, strong critical thinking and problem-solving skills. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed. Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

• A first-level university degree in business administration, civil aviation, engineering, marketing, finance, or in a related field is required.

Job - Specific Qualification

Not available.

Work Experience

• A minimum of three (3) years of experience with an international organization or dealing with aviation matters is required. • Experience in programme/project management and business development, preferably in international technical cooperation projects in aviation field is required. • Experience in project management, including developing/managing aviation training-related projects is desirable.

Languages

Fluent reading, writing and speaking abilities in English is required. A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish) is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The ICAO Assembly reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.” Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher-level categories. It should be noted that this post is to be filled on a fixed-term basis for an initial period of 3 years (first year is probationary for an external candidate). ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code. ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions. ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC). The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered. Remuneration: Level P-2 Rate Net Base Salary per annum + Post Adjustment (net) per annum(*) USD $50,377 + USD $ 24,080 (*) Post Adjustment is subject to change.

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis. Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.