Senior Change Manager, Performance & Transformation (temp)

THE ROLE

The newly created Performance and Transformation team supports the Gavi leadership and Board in putting the key organisational enablers in place to accelerate the roll-out of Gavi 5.1. Acting as the Gavi Enterprise PMO, this includes (i) strengthening the corporate performance management process in the Gavi Secretariat to ensure Gavi’s leadership steers the organisation towards results; (ii) building a prioritised pipeline of transformative operational excellence initiatives with a compelling business case and providing portfolio level oversight of these initiatives; and (iii) in partnership with the business, managing a set of high impact initiatives with a focus on cultural change (e.g. health of the Alliance partnership, engaged and motivated workforce) and simplification of corporate structures and processes (e.g., workforce planning). 

The Senior Change Manager, Performance & Transformation will enable the ambitious transformation agenda by creating and driving a holistic change management strategy and approach. They will work with the Director, Strategy, Funding & Performance, the Head, Performance and Transformation, Gavi’s Internal Communications Manager as well as other leaders of Gavi’s operational excellence agenda, such as the Chief People and Experience Officer, as a thought partner on change management priorities and goals. They will develop and manage concrete approaches and plans and create, under the guidance of the Gavi communications team, contents and communications for staff and other stakeholder engagement, ensuring that Gavi’s transformation journey is understood and owned among the key stakeholders within the organisation.

The Senior Change Manager, Performance & Transformation will be instrumental in creating a culture of operational excellence in the Gavi Secretariat by ensuring the principles of change management are included in individual initiative plans, engaging staff on the drivers and goals of operational excellence, spreading information on approaches and needs, celebrating successes and ensuring effective two-way communication on the initiatives. Under the guidance of Gavi communication team they work on the development, implementation and management (including the creation of relevant contents) of a holistic set of change management channels and actions tailored to the needs of the Secretariat and Alliance and building on the existing experience and expertise. 

Concrete activities will include:
•    As part of the operational excellence programme management office and working with Gavi communications team, develop an overarching change management strategy and approach for the operational excellence agenda based on a deep understanding of the individual initiatives and overarching goals, knowledge of industry best practice as well as Gavi-internal knowledge & experience;
•    Work with individual initiative sponsors, leads and project teams to ensure the initiative plans reflect the aligned change management approach and that their needs are reflected in the overarching plan, as well as in implementing the change management plans;
•    Translate the overarching and initiative-specific change management strategies and approaches into a concrete plan, coordinate and execute its implementation;
•    Develop concrete contents for change management activities, such as engaging materials for staff meetings on operational excellence overall and individual initiatives, regular information sharing (physical and online, including in Gavi’s intranet) such as videos, testimonials and other innovative formats that spread information and create excitement for operational excellence;
•    Drive the development and ongoing management of a network of Gavi-internal operational excellence “excellerators” designed to facilitate information sharing and organisation-wide dialogue on operational excellence;
•    Establish formats for effective two-way communication and tools to monitor staff sentiment during the operational excellence journey, as well as assist in developing responses to findings;
•    Collaborate seamlessly with Gavi communications colleagues and liaise with Gavi’s external agencies (e.g., creative agencies) as required to create a holistic strategy, plan and materials;
•    Assess impact of initiative and change management, develop and implement course corrections on the latter as necessary;
•    Identify, design and provide expert input to opportunities to upskill the wider Gavi organisation on change management.

Note: The essential functions listed in this section are not exhaustive of the job responsibilities; other duties may be assigned consistently with the department needs.

•    Minimum 8 years of professional experience in the field of organisational transformation, change management, internal communications required;
•    Thereof at least four years in a top tier communications or advocacy firm, or senior communications/change management role in a corporate environment preferred;
•    Additional qualifications with specific focus on organisational change management highly desirable (professional change management practitioner or related);
•    Experience in working with and engaging senior leaders (C-level) is essential;
•    Experience in Global Health and/or the non-profit/public sector is an asset.

•    Structured strategic thinking;
•    Deep understanding of theories, tools and approaches for effective communications and change management;
•    Exceptional people skills including relationship development at senior levels, and ability to influence outside of formal hierarchical structures;
•    Excellent analytical and programme management skills;
•    Excellent facilitation and influencing skills;
•    Excellent writing, presentation and communication skills;
•    Proficient in relevant areas of content development, including visually appealing presentations/posters talking points, etc.;
•    Ability to work in a multicultural environment and establish working relationships with multiple teams;
•    Ability to work independently, under pressure, demonstrating initiative and flexibility.

•    Fluent English; French is a plus. 

•    University degree in communications, psychology, human resources or equivalent required (master degree preferred).

•    Head, Performance & Transformation (line manager); 
•    Gavi communications team;
•    Gavi Senior Leadership team;
•    Gavi Leadership Forum;
•    Collaboration with all teams in Gavi’s Secretariat; 
•    Gavi partners at WHO, UNICEF and others.

If you wish to apply, please provide a cover letter and resume through this link and apply by clicking on “Senior Change Manager, Performance & Transformation (temp)”. Deadline for applications is 26 November 2023. 

This is a 2 years temporary position (from contract start date)

Please note that as a vaccine organisation and in order to provide duty of care towards its employees, Gavi is requiring its new employees to confirm that they are fully vaccinated against Covid-19 as a condition for pursuing employment with us. You can find out more by visiting this link.              

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In support of Gavi’s commitment to diversity, equality and inclusion, we hire globally and welcome applications regardless of age, disability, ethnicity, national origin, family status, sex, gender identity or expression, physical characteristics, race, religion, spirituality or sexual orientation. Gavi has zero tolerance towards sexual harassment, sexual exploitation and abuse as well as any form of discrimination or harassment. Everyone at Gavi is expected to conduct themselves with integrity and respect towards each other. Gavi is committed to creating a work environment that is safe and professional, therefore all selected candidates will undergo rigorous reference checks. Read more here.

Gavi brings together the public and private sectors to save lives and protect people’s health by increasing equitable and sustainable use of vaccines against 18 infectious diseases. You will be joining an organisation at the centre of the international COVID-19 response, at the most critical time in global health in a lifetime. You will work in a culturally diverse environment with over 70 nationalities. You will collaborate with partners such as WHO, UNICEF, the Bill & Melinda Gates Foundation, the World Bank – and from business, civil society and government. And you will work in the first global health organisation to receive equal gender salary certification. Your unique experience, skills and talents can help us achieve our vision of leaving no one behind without the life-saving power of vaccines.