Our team and mission

This position is based at the European Space Operations Centre (ESOC) - Darmstadt, Germany

Under the direct authority of the Operations and the Product Assurance and Safety Department, the Product Assurance and Safety Office is responsible for the implementation, maintenance and improvement of the Quality Management System/Information Security Management System (QMS/ISMS) and the PA&S function in projects, operations and Programmes of the Directorate. In addition, the office is responsible for ESOC Business Continuity Plan definition and implementation.

The Product Assurance and Safety Office is assigned as integrated support from the Directorate of Technology, Engineering and Quality.

For further information visit our web site: http://www.esa.int

Field(s) of activity for the internship

You can choose between the following topics:

1) Topic 1: Visualisation of all QMS and ISMS procedures

This topic will allow you to familiarize with the concept of process and its description. In particular, the available QMS/ISMS procedures in the Directorate shall be explained in terms of flow charts where:

• The start and end condition of a process are defined,
• All involved players are contributing to the process,
• The intermediate steps of the process from start to end, with all possible branches.

The resulting flow chart will explain WHO is doing WHAT and WHEN within each addressed process. Some flow charts are already present, and can be used as reference. For the format of the flow chart reference can be made to available international standards.

A second visualization concerns the context of the process: this representation will be done with a Turtle chart. The resulting chart will explain the major drivers of the process: with WHAT, with WHOM, HOW, HOW MUCH. Some turtle charts are already present, and can be used as reference.

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2) Topic 2: Quality of collected records

This topic will allow you to assess the contents of the records existing in ESOC within the ARTS application (e.g. anomalies, risks, lessons learned, etc.). The more a record is properly filled with the expected adequate information, the more it is relevant in all the applied statistics (DRIVER). On the contrary a record with poor information shall play a limited role (IRRELEVANT), when processed together with the others.

For each kind of record, the intern shall develop criteria to measure the quality of record contents and implement formulas or scripts to quantify such quality. Moreover recommendations shall be defined on how to use the results of these estimates, for example at level of key performance indicators and key effectiveness indicators.

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3) Topic 3: Migration of key indicators to PowerBi

This topic allows you to handle the indicators identified for the results of an implemented process (KPI) and for the effectiveness of an executed process (KEI). The existing scripts in OPS-Q Sharepoint shall be migrated to PowerBi, by replicating the same formulas and real-time queries of the database. The user of this statistics may be offered a minimum of choice about the time span of records to select.

Dashboard shall be prepared by grouping the migrated indicators as needed. Links to such dashboard shall be implemented in Sharepoint. Some indicators are already migrated to PowerBi, and can be used as reference for the remaining part of the migration.

Behavioural competencies

Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward Thinking

Education

You must have student status and be enrolled at university for the entire duration of the internship. You should preferably be in your final or second to last year of a university course at master’s level in a technical or scientific discipline.

Additional requirements

The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset.

Additional Requirements:

1) Topic 1:

• Knowledge on what is a process and how a procedure is generally written. Use of Visio. Quality background is appreciated.

2) Topic 2:

• Knowledge on records and databases (in particular MariaDB). Software skill is appreciated. Basic statistics knowledge is appreciated.

3) Topic 3:

• Knowledge of PowerBi, queries, records, database. Software skill is appreciated. Basic statistics knowledge is appreciated.